WOOLWORTHS NETSETGO FAQs

Woolworths NetSetGO is Australia’s official starter program for girls and boys aged 5 to 10. It’s a chance to learn the netball basics while having fun. For a lot of kids, this is the first time they’ll pick up a netball. It’s a learning experience, and a lot of fun. 

Registration open dates and season start, and end dates vary from centre to centre. For more information about when your local centre opens registrations, contact your local club using their details which can be found on the finder.  

The recommended age range for children participating in Woolworths NetSetGO is 5 – 10 years of age, however Netball WA allow 11 year olds to play in the GO competition. 

Woolworths NetSetGO is run at different times throughout the year depending on your centre and the type of program being offered by your local Club or Association. For more information about the registration open dates and season delivery, contact your local club using the details on the finder.

The length of the program can vary depending on your centre and the time of year you are participating. Woolworths NetSetGO programs typically run for a minimum of 8 weeks.  

The time varies between programs and centres, typically you can expect a session to run for 45 – 60 minutes. Sessions typically include a warm up, game-based activities and modified game play.  

We recommend that your child wears their Woolworths NetSetGO t-shirt with either shorts, a skirt or whatever they feel most comfortable in. We also recommend that each child is wearing appropriate footwear. Make sure they bring along a drink bottle and a hat if they are playing outside. 

Once the registration has been processed, you will receive a separate e-store activation email. After the account has been activated, store credit will automatically be applied to your account. All you need to do is add the participant pack to your cart, provide your mailing details and process the order. 

Once the registration has been processed, you will receive a separate e-store activation email. You need to click the activate button in the email which will take you to the store where you will set up your password.  

If your account activation link has expired, please contact the Woolworths NetSetGO team at Netball Australia.

If this is your first time setting up your online shop account, your email will come from enquiries@dmcsport.com.au with the subject "Set up your Woolworths NetSetGO Shop account". 

As your invite is unique to your registration, it will go to the email address that you used to register your child. It might have gone to your junk or spam folder so we would recommend checking there if you are unable to locate it.  

The account activation email will only be sent to you if you have never logged in to the online shop. If you registered any children in Woolworths NetSetGO in 2022 with your email address, you will not receive another account invite. Your credit will automatically be added to your existing account, so you can log straight in and redeem.  

The account activation email will only be sent to you if you have never logged in to the online shop. If you registered any children in Woolworths NetSetGO in 2022 with your email address, you will not receive another account invite.  

Your credit will automatically be added to your existing account, so you can log straight in and redeem. Even if you are registering a different child, if the email address is the same you can log straight in! 

If you didn’t have a chance to login and redeem your pack within 30 days, you will just need to get in contact with the Woolworths NetSetGO team at Netball Australia . 

If you already have an account but have forgotten your password, please use the “Forgot your password?” prompt to reset it.  

As your online shop account is linked directly to your Woolworths NetSetGO registration, the email address and details need to be the same.  

If you need to update any other details linked to your account (i.e. name or email address), please email netsetgo@netball.com.au  

First time NetSetGO’er
If this is the first time your child has participated in Woolworths NetSetGO, the pack will include a Woolworths NetSetGO size 4 netball and t-shirt. Participants will have the option to personalise the t-shirt with their name at the time of redemption for an additional $10.  

Experienced NetSetGO’er
If your child is returning to Woolworths NetSetGO for another year, for the first time we are excited to offer an alternate pack offering. The pack will include a drawstring bag and a drink bottle.  

We are sorry to hear that the item you are looking for is out of stock.  

If we are expecting to receive more stock of the item shortly, you will have the option to enter your details into the “Notify me” section. Once we have the item back in stock you will be notified via email so you can log back in and redeem.  

If we are not expecting to receive any more stock of the item you are looking for, please get in touch with us so we can look at alternative options for you. When selecting your t-shirt size, please ensure you check the size chart carefully, the t-shirts tend to run larger than in previous years  

Make sure you login and redeem your credit as soon as possible and before it expires! 

The pack will take between 3 – 10 business days to arrive at the participants nominated address. If you have chosen to personalise your t-shirt, please allow an additional 5 business days for processing. 

Please allow up to 14 business days in the event that the order may be delayed 

Upon completion of your order, you will receive a confirmation, followed by a shipping email with your tracking number. We recommend checking this before contacting support. You can also log back into your account at any time to check the status of your order.  

Yes, of course! If your child hasn't received their pack just make sure they wear something that they can move around in.  

If you are yet to place your order for your pack, please do through the online shop. If the pack doesn't arrive within 10 business days from the date of order, please get in contact with the Woolworths NetSetGO team at Netball Australia. 

If the Woolworths NetSetGO t-shirt doesn't fit, we are happy to exchange it.  

Participants will need to contact our customer service team who will help exchange the t-shirt for a new size. 

Participants will need to send their existing t-shirt with an exchange form back to our warehouse in Rowville, Victoria. The cost of returning the existing t-shirt lies with the customer.  

Please be aware that as per the note when completing the order and the customer declaration upon checkout, personalised items are not eligible for refunds/exchanges. If you have personalised the t-shirt and do not qualify for an exchange, additional t-shirts can be purchased from the store. 

Email: enquiries@dmcsport.com.au 
Phone: +61 3 7003 6859 

Please get in contact with the DMC Sport customer service team with the details of the fault and they will be able to assist with a replacement. 

Email: enquiries@dmcsport.com.au 
Phone: +61 3 7003 6859 

All registered Woolworths NetSetGO participants and centres can purchase t-shirts, equipment and accessories by logging back in to your online shop account.  

Any Club, Association, School or community centre can become an accredited Woolworths NetSetGO Centre by accepting the Terms & Conditions, to sign the mentioned Terms & Conditions please contact Netball WA

If you are setting up your Woolworths NetSetGO program in PlayHQ, you can view our setup guide and support page. 

For information on logging in to your account to register or completing the registration process, please contact the Woolworths NetSetGO team at Netball WA via email netsetgo@netballwa.com.au.  

Access to the Woolworths NetSetGO Centre Marketing Toolkit and all of the resources your centre needs to deliver an exceptional Woolworths NetSetGO program can be found in your 2023 Woolworths NetSetGO Centre Welcome email.  

This includes: 
 - Session plans and delivery resources 
 - Social media and marketing assets  
 - Participant certificates 
 - Logos  

Please get in contact with the Woolworths NetSetGO team at Netball Australia, if you are unable to locate the email or if there is anything additional that your centre needs to deliver your Woolworths NetSetGO program. 

Netball Learning is the home of all education, training and mentor opportunities for the Australian Netball Community. 

Getting to Know NetSetGO is a free course which highlights the benefits and importance of Woolworths NetSetGO. You can enrol and complete the course through your Netball Learning account.  

All Woolworths NetSetGO Centres have access to the online store which is your one-stop shop for equipment and Woolworths NetSetGO merchandise.  

Centre coordinators will receive their shop invite via email after completing the Woolworths NetSetGO centre registration  

Please get in contact with the Woolworths NetSetGO team at Netball Australia, if you are having trouble accessing your online shop account.  

Centres who have completed the 2023 Woolworths NetSetGO Information Update and Finder Details form and selected “Yes” will appear on the finder map.  

To complete the form for your centre or update your previous form submission, please get in contact with the Woolworths NetSetGO team at Netball Australia.

To update or change any of your 2023 Woolworths NetSetGO details, finder information or details of your centre coordinator, please get in contact with the Woolworths NetSetGO team at Netball Australia.  

The Playground was an online initiative made available to centres and participants of NetSetGO during 2020 and 2021 while we were not able to get out on court. The Playground has now been retired and will not be accessible throughout 2023.  

For more information about how to access materials and resources for your 2023 Woolworths NetSetGO program, please get in contact with the Woolworths NetSetGO team at Netball Australia.